hub.man Free Plan Addendum

Version 2026-09-29

These terms are being finalised with counsel. If they change materially, you will be asked to accept the new version before continuing.

1. How this Addendum works

1.1 This Free Plan Addendum ("Addendum") is between hub.man ("hub.man") and the Hub. It adds to the hub.man Platform Terms ("Terms") while the Hub is on the Free plan. Words defined in the Terms have the same meaning here.

1.2 The Terms continue to apply in full. If this Addendum and the Terms conflict on a matter this Addendum covers, this Addendum prevails, except that nothing in this Addendum reduces hub.man's obligations under clauses 12 (data protection) and 13 (security and incidents) of the Terms.

1.3 An Authorised Admin accepts this Addendum through the Service. A Hub is on the Free plan only while it has accepted the current version of this Addendum. hub.man records the version accepted, the user who accepted it and the time.

1.4 This Addendum ends automatically when the Hub moves to a paid Plan (clause 10).

2. Definitions

2.1 In this Addendum:

(a) Free Caps means the limits that apply to the Free plan, as published on the Pricing Page from time to time.

(b) Attribution means the "Powered by hub.man" notice described in clause 4.

(c) Operators means the Hub's Owners and Admins, as defined in the Terms. It does not include Members, and does not include Staff who are not Owners or Admins.

(d) Aggregated Data means data that hub.man derives from the use of the Service by many hubs, which has been combined and de-identified to the standard in clause 6.3, so that it is not personal data and does not identify any individual.

3. Free Caps and fees

3.1 The Free plan is subject to the Free Caps as published on the Pricing Page. The Free Caps may cover, for example, the number of active members, Staff seats, locations, bookable facilities and upcoming events, and the features available. The Pricing Page is the authoritative statement of the current Free Caps.

3.2 Reaching a Free Cap does not remove existing Members, Staff, records or content. It prevents the Hub from adding new ones above the cap until it upgrades or reduces usage.

3.3 If the Hub moves to Free from a paid Plan or trial and already exceeds a Free Cap, its existing data is kept, and the cap applies only to new additions.

3.4 There is no subscription fee on the Free plan. The Platform Fee on Member Payments applies at the Free plan rate as published on the Pricing Page. Paid add-ons and features not listed for Free on the Pricing Page are not available on Free.

3.5 The Hub must not create or operate multiple Accounts to get around the Free Caps.

4. "Powered by hub.man" attribution

4.1 While on the Free plan, the Service displays a "Powered by hub.man" Attribution on:

(a) the Hub's public pages served by the Service; and

(b) emails sent to Members through the Service.

4.2 The Attribution cannot be removed, hidden, obscured, resized to be illegible, or altered, whether through the Service's settings, custom code, styling or any other means. The Hub must not ask its Members or third parties to do so on its behalf.

4.3 hub.man commits that the Attribution will:

(a) consist only of the hub.man name or logo and a link to a hub.man web page;

(b) not contain advertising, offers or promotional messages aimed at Members; and

(c) not include tracking pixels, Member-specific link parameters or any other means of identifying or tracking individual Members for hub.man's own purposes.

hub.man may count clicks on the Attribution link in aggregate, without identifying the individual.

4.4 If the Attribution is removed or altered in breach of clause 4.2, hub.man may restore it and, if the breach continues after notice, pause the Hub's public pages until it is resolved.

5. Marketing contact to Operators

5.1 hub.man may contact Operators, using the business contact details held on the Account, with information about hub.man. This may include product updates, tips for using the Service, surveys, event invitations and offers to upgrade.

5.2 hub.man relies on its customer relationship with the Hub, or on the Operator's consent where the law requires consent, for this contact. hub.man processes Operators' personal data for this purpose as an independent Controller, under its Privacy Notice at https://hubman.app/legal/platform-terms.

5.3 How to opt out. Any Operator may opt out of marketing messages at any time, free of charge, by:

(a) using the unsubscribe link included in every marketing message;

(b) changing the communication preferences in their account settings; or

hub.man will act on an opt-out within 10 business days. Opting out does not affect the Hub's use of the Service or its Plan.

5.4 Opting out does not stop service messages that hub.man must send to operate the Account. These include messages about billing, security, Security Incidents, Free Cap limits, changes to the Terms or this Addendum, and the end of the Free plan.

5.5 This clause 5 applies only to Operators. It does not permit any marketing to Members (see clause 7).

6. Aggregated and de-identified usage data

6.1 What it is. Aggregated Data consists of statistics about how the Service is used across many hubs. Examples are the numbers of bookings, check-ins, events and attendees; occupancy and utilisation rates; feature adoption; and performance measures. It does not consist of the contents of any Member's record.

6.2 Authorisation. The Hub instructs and authorises hub.man, as part of the Hub's instructions under clause 12.2 of the Terms, to derive Aggregated Data from Hub Data while the Hub is on the Free plan. The Hub may use Aggregated Data that hub.man makes available as benchmarks in the Service.

6.3 Standards hub.man will meet. hub.man will:

(a) not treat it as personal data. hub.man will aggregate and de-identify the data so that no individual can be identified, directly or indirectly, by any means reasonably likely to be used. Data that could still identify an individual is not Aggregated Data, and it remains Member Data protected by clause 12 of the Terms;

(b) exclude sensitive and content data. hub.man will not derive Aggregated Data from identity verification data, payment card data, message or support content, uploaded files, or free-text fields;

(c) not re-identify. hub.man will not attempt to re-identify any individual or Hub from Aggregated Data, and will contractually prohibit anyone it shares Aggregated Data with from doing so;

(d) aggregate across a minimum group. Aggregated Data that hub.man shares outside hub.man, or shows to other hubs, will combine data from at least 5 hubs. It will not identify the Hub by name, or in a way that reveals the Hub's identity, without the Hub's prior written consent; and

(e) never sell it. hub.man will not sell, rent or license Aggregated Data, or the Hub Data it is derived from, or otherwise provide either in exchange for money or other valuable consideration.

6.4 Permitted uses. hub.man may use Aggregated Data to operate, improve and plan the Service, and to provide benchmarks to hubs within the Service. It may also publish general, non-commercial insights about the hub and coworking sector, such as reports or articles, provided clause 6.3 is met.

6.5 After the Addendum ends. hub.man may keep and continue to use Aggregated Data created before this Addendum ended, subject to clause 6.3. It will not derive new Aggregated Data from the Hub's data under this Addendum after it ends.

7. No use of Members' personal data for hub.man's marketing

7.1 hub.man will not use Member Data to market hub.man's own products or services, or anyone else's, to Members. This includes sending them marketing messages, advertising to them, building marketing profiles of them, or sharing their details with others for marketing.

7.2 This applies unless a Member has given hub.man their own consent directly. The Hub cannot give that consent on a Member's behalf, and nothing in the Hub's acceptance of the Terms or this Addendum is a Member's consent.

7.3 The Attribution under clause 4 is not marketing to Members for the purpose of this clause, because it is limited as described in clause 4.3.

7.4 If a Member separately creates their own relationship with hub.man (for example, by opening an Account for a hub they operate), hub.man may deal with them in that separate capacity under its Privacy Notice. hub.man will not use Member Data to identify or approach them for that purpose.

7.5 This clause 7 continues to bind hub.man after this Addendum ends, for all Member Data processed while the Hub was on the Free plan.

8. No uptime commitment and support on Free

8.1 The Free plan has no uptime, availability, performance or response-time commitment of any kind. Clause 17.1 of the Terms describes hub.man's general intention to use reasonable efforts. For the Free plan, that is a statement of intention and not a contractual obligation.

8.2 Support on the Free plan is limited to self-service resources and any channels the Pricing Page lists for Free.

8.3 hub.man's obligations on data protection, security and Security Incident notification under clauses 12 and 13 of the Terms apply in full on the Free plan. So do the export right in clause 10.5 and the confidentiality obligations in clause 16.

8.4 The liability cap for the Free plan is in clause 19.4(b) of the Terms.

9. Changes to, and ending of, the Free plan

9.1 Changes. hub.man may change the Free Caps, the features available on Free, the Free Platform Fee rate or this Addendum. It will give Operators at least 30 days' notice before a change that is less favourable to the Hub takes effect. A material change to this Addendum will be issued as a new version. The Hub must accept it to continue on the Free plan, as clause 23.3 of the Terms describes.

9.2 Ending Free. hub.man may stop offering the Free plan to all Hubs, or to a category of Hubs, on at least 60 days' notice to Operators.

9.3 Ending Free for one Hub. hub.man may end the Free plan for an individual Hub:

(a) on 30 days' notice, if the Hub breaches clause 3.5 or clause 4.2 and does not remedy the breach within that period; or

(b) immediately, for a serious breach of clause 11 of the Terms.

9.4 What happens when Free ends. When the Free plan ends for the Hub, other than by upgrade, the Hub may choose a paid Plan. If it does not, the Account becomes Lapsed under clause 10 of the Terms. Hub Data is not deleted because Free has ended, and the Hub keeps its export right.

10. Upgrading ends this Addendum

10.1 This Addendum ends automatically when a paid Plan starts for the Hub. From that moment:

(a) the Free Caps no longer apply, and the caps of the paid Plan apply;

(b) the Attribution is removed where the paid Plan does not require it;

(c) marketing contact to Operators continues only as hub.man's Privacy Notice and the law allow, and any opt-out already given continues to be honoured; and

(d) hub.man stops deriving new Aggregated Data under clause 6, as clause 6.5 describes.

10.2 If the Hub later returns to the Free plan, it must accept the version of this Addendum current at that time.

10.3 Clauses 6.3, 6.5, 7 and this clause 10 survive the end of this Addendum.