What hub operators ask before they sign up.

Innovation hubs, coworking spaces and accelerators. It covers desk and room bookings, events, members, payments, programmes and courses, and the front desk in one system.

Sign up, verify your email, then create your hub with its name, subdomain, locale, timezone, currency and contact details. Your hub starts on a 30-day trial of the full product.

No. The 30-day trial of the full product starts without a card.

Every person has one of four roles: member, staff, admin or owner. Each action is checked on the server against the person's role, not just hidden in the interface, and owners keep the high-impact controls such as billing and domains.

Yes, a very limited one, meant for a small hub or for trying things out. Its exact limits and the paid plans' prices are on the pricing page, which always shows the current plan catalogue.

You can continue on the Free plan or choose a paid plan. If you do neither, your hub becomes read-only for staff and stays exportable. Nothing is deleted, and subscribing restores everything straight away.

On paid plans, staff, admins and owners are free. Only active members count towards your plan.

Annual billing gives two months free on any plan. Nonprofit, university and government-backed hubs can apply for 30% off the plan price.

Yes, on every plan, including the trial. You accept HubMan's Terms when you create a hub, and a new version of the Terms needs to be accepted again.

Paystack handles NGN, GHS, KES and ZAR. Stripe handles USD, EUR and GBP. Your hub's currency decides which provider is used.

Plans are priced in USD, NGN, KES, GHS and ZAR from a price book, not converted at checkout. The pricing page has a currency switcher.

Your hub. Under the Terms, each member payment is a transaction between your hub and the member, and HubMan is not the seller, the merchant of record or the payment provider. HubMan charges a platform fee on member payments that depends on your plan.

No. Card details are handled by the payment provider. HubMan keeps payment records, and wallet balances come from a ledger.

No. A new member is private until they choose to appear in the directory, and they can opt out again at any time.

Yes, optionally. A hub can use an automated ID-number lookup through Prembly or review uploaded documents by hand. Because identity data is sensitive, the Terms require a hub to enable it only where it has a lawful basis and has told its members.

HubMan does not sell, rent or trade member data, and it does not use members' personal data for its own marketing on any plan. The Free plan allows only aggregated, de-identified usage data, set out in the Terms.

An admin invites an email address with a role and an expiry, and the person accepts with a single-use link. Applicants can also apply through your hub's application form.

No. Every record belongs to one hub, and every read and write is checked against the caller's membership of that hub. Tests that try to cross from one hub to another are required for every new feature.

Yes, at any time: on the Free plan, when lapsed, and after you leave. Exports use self-serve tools in a machine-readable format such as CSV or JSON.

Your hub stays read-only for 90 days so you can export. After that HubMan deletes the data from the live service within 30 days, and from backups within its backup cycle, under the Terms.

Yes. Admins can review an audit log of member and staff actions.

Yes. An owner requests a hostname such as app.yourhub.org, and members then sign in on that domain. Whether your plan includes a custom domain is shown on the pricing page.

HubMan shows you the exact DNS records to add. It then checks the DNS and the certificate itself, and only after both pass does it allow sign-in on that domain. Removing a domain revokes that access.

No. Your domain stays at your registrar and HubMan never asks for registrar passwords or account credentials. You add the records it gives you.

No. HubMan does not take over an independent website. A hub can optionally use HubMan's own public pages alongside it.

Invite them by email, or have them apply through your hub's application form. If you have records to bring across, write to us and we will look at your case.

Yes. Bookings, events, wallets, payments and applications share one member record, so a booking and the payment for it are linked instead of living in two tools.